Question 1

How do I search for pubs?

Accepted Answer

[object Object]

Question 2

Do I need an account to browse pubs?

Accepted Answer

No, you can browse and search for pubs without creating an account. However, creating a free account allows you to write reviews, save favourite pubs, and access additional features like the route planner.

Question 3

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the navigation menu, then enter your name, email address, and create a password. Once you verify your email, you'll be able to access all user features including writing reviews and saving favourites.

Question 4

Is Tap Tap Pub free to use?

Accepted Answer

Yes, Tap Tap Pub is completely free for users to browse, search, and review pubs. Business owners can claim their pub listing for free, and we offer optional advertising packages for pubs that want to increase their visibility.

Question 5

How do I use the map view?

Accepted Answer

[object Object]

Question 6

Can I filter pubs by facilities?

Accepted Answer

[object Object]

Question 7

How does the "Near Me" feature work?

Accepted Answer

Click the "Near Me" button on the homepage, and your browser will ask for permission to access your location. Once granted, we'll show you pubs within 25 miles of your current location, sorted by distance. Featured pubs within 5 miles will be highlighted.

Question 8

What is the Route Planner?

Accepted Answer

[object Object]

Question 9

Can I compare different pubs?

Accepted Answer

[object Object]

Question 10

How do I write a review?

Accepted Answer

[object Object]

Question 11

What happens after I submit a review?

Accepted Answer

All reviews go through a moderation process to ensure quality and appropriateness. This usually takes 24-48 hours. Once approved, your review will appear on the pub's page. You'll receive a notification when your review is published.

Question 12

How does the rating system work?

Accepted Answer

Reviews include an overall rating (1-5 stars, required) and optional category ratings for food, drink, service, atmosphere, and value. The pub's average rating is calculated from all approved reviews, and you can see the breakdown of ratings on each pub's page.

Question 13

Can I edit or delete my review?

Accepted Answer

Currently, reviews cannot be edited after submission. If you need to make changes or remove a review, please contact us at cheers@taptap.pub with your request. We're working on adding edit functionality in the future.

Question 14

Why was my review rejected?

Accepted Answer

Reviews may be rejected if they contain inappropriate language, are spam, don't meet our content guidelines, or are not relevant to the pub experience. If your review is rejected, you'll receive a notification with the reason. You can always submit a new review that meets our guidelines.

Question 15

Can pub owners respond to reviews?

Accepted Answer

Yes! Pub owners who have claimed their listing can respond to reviews. This helps create a dialogue and allows businesses to address feedback directly.

Question 16

How do I claim my pub?

Accepted Answer

[object Object]

Question 17

What advertising options are available?

Accepted Answer

We offer several advertising packages: Featured listings (highlighted on homepage and search results), Premium placements, and Standard promotions. Visit our advertise page to see current pricing and package details. All packages include analytics to track your listing's performance.

Question 18

What can I do in my pub dashboard?

Accepted Answer

Once you've claimed your pub, you can: update pub information (description, facilities, contact details), respond to customer reviews, view analytics (page views, link clicks, event engagement), manage your pub's facilities and amenities, and access advertising options.

Question 19

How do I update my pub information?

Accepted Answer

Sign in to your account and navigate to your pub dashboard. From there, you can edit all pub details including name, address, phone number, website, description, facilities, and photos. Changes are reviewed before going live.

Question 20

Can I add events for my pub?

Accepted Answer

[object Object]

Question 21

How much does it cost to claim my pub?

Accepted Answer

Claiming your pub listing is completely free. There's no charge to verify ownership and access your dashboard. We only charge for optional advertising packages if you want to increase your pub's visibility.

Question 22

How do I post a job listing?

Accepted Answer

[object Object]

Question 23

What information can I include in a job listing?

Accepted Answer

Job listings can include job title, full description, rate of pay, closing date, application method (link or email), and an optional PDF job description. Each listing is linked to your venue profile, helping candidates learn more about your pub.

Question 24

How do I search for jobs?

Accepted Answer

[object Object]

Question 25

How do I apply for a job?

Accepted Answer

Each job listing includes application instructions. Some jobs have an application link you can click, while others provide an email address to send your application. Make sure to check the closing date before applying.

Question 26

Can I save jobs I'm interested in?

Accepted Answer

Yes! When viewing a job listing, you can save it to your account for later. Access your saved jobs from your account menu under "My Saved Jobs" to review them anytime.

Question 27

How long do job listings stay active?

Accepted Answer

Job listings remain active until their closing date. Once the closing date passes, the listing is automatically removed from the active jobs board. Make sure to apply before the closing date.

Question 28

Are there promoted job listings?

Accepted Answer

Yes, some employers choose to promote their job listings. Promoted jobs appear at the top of the jobs board and are highlighted with a special badge, giving them greater visibility to job seekers.

Question 29

Can I get notified about new jobs?

Accepted Answer

Yes! You can set up job notifications in your account settings. We'll notify you when new jobs matching your preferences are posted, so you never miss an opportunity.

Question 30

How do I save favourite pubs?

Accepted Answer

When viewing a pub's detail page, click the heart icon or "Add to Favourites" button. You can access all your saved favourites from the "Favourites" link in your account menu or navigation.

Question 31

Can I change my account information?

Accepted Answer

Yes, you can update your profile information including name, email, and password from your profile settings page. Click on your name in the navigation menu, then select "Profile Settings".

Question 32

How do I view my review history?

Accepted Answer

Click "My Reviews" in your account menu to see all reviews you've written, including their status (pending, approved, or rejected). You can also see how many helpful votes your reviews have received.

Question 33

What happens if I forget my password?

Accepted Answer

On the sign-in page, click "Forgot Password" and enter your email address. You'll receive an email with instructions to reset your password. Make sure to check your spam folder if you don't see the email.

Question 34

How do I delete my account?

Accepted Answer

To delete your account, please contact us at cheers@taptap.pub with your request. We'll process your deletion request within 30 days. Note that your reviews will remain on the site but will be anonymized.

Question 35

What browsers are supported?

Accepted Answer

Tap Tap Pub works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version of your browser for the best experience. The site is fully responsive and works on desktop, tablet, and mobile devices.

Question 36

Is there a mobile app?

Accepted Answer

Yes, Tap Tap Pub is available on Android and the App Store. Download the app for the best mobile experience with push notifications, offline access, and faster loading times.

Question 37

Is the website accessible?

Accepted Answer

Yes! We're committed to accessibility and aim to meet WCAG 2.1 Level AA standards. The site includes keyboard navigation, screen reader support, proper heading structure, and high contrast ratios. Visit our accessibility page for more details.

Question 38

Why isn't my location working?

Accepted Answer

The "Near Me" feature requires location permissions from your browser. Make sure you've allowed location access when prompted. If it's not working, check your browser settings to ensure location services are enabled for taptap.pub. Some browsers may require HTTPS for location services.

Question 39

How do I report a technical issue?

Accepted Answer

If you encounter a bug or technical problem, please contact us at cheers@taptap.pub with details about the issue, what you were trying to do, and which device/browser you're using. We'll investigate and get back to you as soon as possible.

Frequently Asked Questions

Getting Started

Finding Pubs

Reviews & Ratings

For Business Owners

Jobs Board

Account & Settings

Technical

Still need help?